FAQs
1. Orders
Q: How do I place an order?
A: Browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 6 hours of placement. Contact us immediately at support@valonk.com or 8489500989.
2. Shipping
Q: Where do you ship?
A: We currently ship within India. International shipping is not available at this time.
Q: How long does delivery take?
A: Standard delivery typically takes 5-7 business days. Expedited options are available at checkout.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS. Use it to track your shipment.
3. Payments
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, UPI, and wallets via Razorpay.
Q: Is my payment information secure?
A: Yes, we use secure payment gateways to ensure your data is encrypted and protected.
4. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 24 hours of delivery for unused and undamaged products. Refer to our Shipping Policy for more details.
Q: How do I initiate a return?
A: Contact us at [Insert Email Address] with your order details, and we will guide you through the return process.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive the returned item.
5. Products
Q: What sizes are available for your clothing?
A: Our size chart is available on each product page. Please refer to it before purchasing.
Q: How do I care for my Valonk products?
A: Follow the care instructions on the product label for the best results.
6. General
Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. You can purchase them on our website.
Q: How can I contact customer support?
A: You can reach us via email at support@valonk.com or call us at 8489500989.
Q: Do you offer discounts or promotions?
A: Subscribe to our newsletter and follow us on social media to stay updated on our latest offers and discounts.
Still have questions?
Feel free to reach out to us—we’re here to help!